Agile Software Engineer – Contact Center (Amazon Connect)

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Agile Software Engineer – Contact Center (Amazon Connect)

Location: Hyderabad, India

Level of Experience: 14+Years

Location: Hyderabad, India
Experience: 14+ Years

Role Overview:

We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities:

Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.
Support contact center migration and modernization initiatives.
Design integrations between contact center platforms and enterprise systems.
Develop APIs, microservices, and serverless solutions using AWS services.
Apply AI tools to improve development productivity, testing, refactoring, and documentation.
Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.
Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.
Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Required Skills & Experience:

14+ years of overall software engineering experience.
Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.
Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.
Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.
Strong analytical, problem-solving, communication, and collaboration skills.

Good to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience.

Apply Now: [email protected]

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Data Engineer – PySpark, Snowflake, AWS & GenAI

Location: Hyderabad, India

Level of Experience: 6-12 Years

Location: Hyderabad, India
Experience: 6–12 Years

Role Overview:

We are looking for experienced Data Engineer with strong expertise in SQL, PySpark, Python, and Snowflake to design and maintain scalable data pipelines and engineering frameworks. The role involves cloud data services, Medallion Architecture, ETL/ELT workflows, and orchestration, with exposure to GenAI technologies as an added advantage.

Key Responsibilities:

Design, develop, and maintain scalable data pipelines using PySpark, SQL, Python, and Snowflake.
Build reusable data engineering frameworks for efficient data processing and transformation.
Implement Medallion Architecture across Bronze, Silver, and Gold layers.
Develop data ingestion and processing pipelines using AWS Glue and AWS Lambda.
Implement event-driven and streaming data pipelines using Kafka.
Orchestrate workflows using Apache Airflow or equivalent tools.
Optimize SQL queries, Snowflake workloads, and PySpark jobs for performance and scalability.
Ensure data quality, reliability, and consistency across pipelines.
Explore GenAI-based data solutions using LLMs, RAG, and LangChain.

Required Skills & Experience:

6–12 years of relevant data engineering experience.
Strong hands-on expertise in SQL, PySpark, Python, and Snowflake.
Experience building scalable data pipelines and reusable engineering frameworks.
Strong understanding of Medallion Architecture and ETL/ELT processes.
Hands-on experience with Kafka, AWS Glue, and AWS Lambda.
Experience with Apache Airflow or other workflow orchestration tools.
Strong problem-solving skills and a focus on data quality and performance.

Good to Have: GCP, additional AWS services, MCP (Model Context Protocol), LLMs, RAG, and LangChain.

Apply Now: [email protected]

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Senior Data Scientist – AI & GenAI

Location: Hyderabad, India

Level of Experience: 9-12 Years

Location: Hyderabad, India
Experience: 9–12 Years

Role Overview:

We are looking for Senior Data Scientist to design, build, and deploy advanced AI solutions across machine learning, Generative AI, and agentic workflows. The role involves solving complex business and regulatory challenges through scalable, secure, and production-ready AI applications.

Key Responsibilities:

Develop machine learning, GenAI, and agentic AI solutions, including RAG pipelines, assistants, classification, forecasting, and recommendation systems.
Build AI solutions for regulatory filing support and searchable knowledge bases.
Develop domain-specific knowledge bases for regulatory intelligence, competitive insights, and customer sentiment.
Manage the end-to-end AI lifecycle, including data preparation, modeling, evaluation, deployment, monitoring, and CI/CD.
Implement document processing, retrieval strategies, prompt engineering, and safe tool-use mechanisms.
Define evaluation metrics, test datasets, A/B testing, and model drift monitoring.
Apply responsible AI practices, including privacy, fairness, bias mitigation, security, and governance.
Collaborate with business stakeholders, architects, data teams, and platform engineers to deliver measurable business value.

Required Skills & Experience:

9–12 years of relevant experience in data science and applied AI.
Strong Python, SQL, statistical modeling, and machine learning skills.
Experience with deep learning frameworks such as PyTorch or TensorFlow preferred.
Strong understanding of the end-to-end ML lifecycle, model evaluation, deployment, and monitoring.
Experience with NLP, Generative AI, embeddings, RAG, hybrid search, and prompt engineering.
Knowledge of document processing, OCR, metadata management, and PII detection or redaction.
Experience with cloud AI platforms such as Google Vertex AI, AWS SageMaker/Bedrock, or Azure AI Services.
Understanding of enterprise AI governance, privacy, compliance, and responsible AI practices.
Strong communication skills and the ability to translate technical outcomes into business impact.

Good to Have: Vector databases, LangChain, LangGraph, LlamaIndex, RAG evaluation frameworks, MLflow, PEFT/LoRA, synthetic data generation, and AI agent development.

Apply Now: [email protected]

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IBM BPM Developer

Location: Bengaluru

Level of Experience: 5 +Years

Location: Bengaluru, India
Experience: 5+ Years

Role Overview:

We are looking for IBM BPM Developer with strong experience in IBM BPM 8.6, complex process development, UI framework development, integration services, and REST API consumption. Experience in banking or financial enterprise environments is preferred.

Key Responsibilities:

Develop complex business processes and end-to-end solutions using IBM BPM.
Design Business Process Definitions (BPDs) and build UIs using the IBM BPM 8.6 UI framework.
Develop CSHS and integration services and consume REST APIs.
Manage process application deployments.
Integrate IBM BPM with Oracle RDBMS and IBM ODM.
Implement events, gateways, and robust process- and service-level exception handling.
Follow coding, security, unit testing, and documentation standards.
Collaborate with Agile teams to maintain solution quality and technical architecture.

Required Skills & Experience:

5+ years of IBM BPM development experience.
Strong expertise in IBM BPM 8.6 UI framework and complex process development.
Experience with BPD design, CSHS, integration services, and REST APIs.
Knowledge of process application deployments, events, and gateways.
Experience integrating IBM BPM with Oracle RDBMS and ODM.
Strong exception-handling, testing, and documentation skills.
Banking, financial services, or FinTech experience preferred.
Familiarity with Agile methodologies and the ability to collaborate across teams.
Strong communication and stakeholder-management skills.

Apply Now: [email protected]

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EDI Integration Specialist – SPS Commerce

Location: Chennai

Level of Experience: 4+ Years

Location: Chennai, India
Experience: 4+ Years

Role Overview:

We are looking for experienced EDI Integration Specialist with hands-on expertise in EDI mapping, ANSI X12 transactions, and SPS Commerce. The role involves managing end-to-end EDI integrations, supporting trading partners, validating mappings, and resolving transaction failures.

Key Responsibilities:

Develop, maintain, and validate inbound and outbound EDI mappings.
Work with ANSI X12 standards and transaction workflows.
Manage EDI integrations between ERP systems, trading partners, and external applications.
Support SPS Commerce mapping, testing, troubleshooting, and trading partner onboarding.
Work with AS2, SFTP, and FTP communication protocols.
Investigate transaction failures, mapping errors, and data validation issues.
Support SIT, UAT, partner certification, and production incident resolution.
Maintain technical documentation and mapping specifications.

Required Skills & Experience:

4+ years of hands-on EDI mapping, integration, testing, and troubleshooting experience.
Mandatory expertise in EDI mapping, ANSI X12, and SPS Commerce.
Experience with inbound/outbound transaction processing and trading partner onboarding.
Understanding of Order-to-Cash, Procurement, Inventory, and Supply Chain workflows.
Knowledge of AS2, SFTP, and FTP.
Strong analytical, problem-solving, documentation, and communication skills.

Good to Have: HQX, IBM Sterling, JD Edwards EnterpriseOne integrations, Boomi, SQL, and high-volume EDI environments.

Apply Now: [email protected]

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Senior Solution Architect

Location: Abu Dhabi, UAE

Level of Experience: 12-15 Years

Location: Abu Dhabi, UAE
Experience: 12–15 Years
Duration: 12 Months

Role Overview:

We are looking for Senior Solution Architect to lead sustenance-track projects and technical initiatives for the Core Banking platform, with responsibility for solution architecture, enhancements, integrations, and system optimization.

Key Responsibilities:

Lead sustenance projects and technical initiatives for the Core Banking platform.
Review and design solution architectures for enhancements, integrations, and optimization.
Coordinate with business, technology, infrastructure, database, and vendor teams.
Drive architecture reviews, technical assessments, defect remediation, and performance improvements.
Support capacity planning, EOD optimization, platform modernization, and regulatory compliance.
Manage project planning, risks, dependencies, governance, and stakeholder communication.
Ensure delivery within agreed timelines and quality standards. 2026-Q4-005_Senior_Solution_Arc…

Required Skills & Experience:

12–15 years of experience in Core Banking implementation, support, or transformation.
Strong Oracle FLEXCUBE architecture and solution design experience.
FLEXCUBE technical and functional expertise.
Strong understanding of Oracle Database, performance tuning, integrations, and data models.
Experience with WebLogic, REST/SOAP/API, Integration/ESB, and Kafka.
Experience managing banking projects, vendors, and cross-functional teams.
Hands-on project delivery experience; retail and corporate banking experience preferred.

Preferred Tech Stack: Oracle Database, Java, JavaScript, Microservices
Tools: JIRA, GitHub, Postman | Good-to-have: Kubernetes.

Apply Now: [email protected]

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Scrum Master

Location: Abu Dhabi, UAE

Level of Experience: 8-10 Years

Location: Abu Dhabi, UAE
Experience: 8–10 Years
Duration: 12 Months

Role Overview:

We are looking for Scrum Master to facilitate Agile delivery and drive delivery excellence for a squad working across integration, core banking, cloud, infrastructure, security, testing, and vendor teams.

Key Responsibilities:

Facilitate sprint planning, daily stand-ups, reviews, retrospectives, and backlog refinement.
Support the Product Owner with backlog management, prioritization, and delivery planning.
Remove impediments and proactively manage risks, issues, and dependencies.
Coordinate across integration, core banking, cloud, infrastructure, security, testing, and vendor teams.
Track sprint progress, velocity, milestones, and Agile metrics.
Promote Agile best practices and continuous improvement.
Support release planning, SIT, UAT, production deployment, and hypercare.
Prepare delivery status updates for programme leadership and governance forums.
Foster a collaborative, high-performing team culture.

Required Skills & Experience:

8+ years of experience in technology project delivery, Agile programs, or digital transformation.
Minimum 4+ years as a Scrum Master leading Agile squads.
Experience in banking, core banking transformation, integration, middleware, or digital platforms.
Good understanding of Core Banking platforms, preferably Oracle FLEXCUBE.
Familiarity with APIs, microservices, event-driven architecture, and cloud platforms.
Experience with Jira, Confluence, Azure DevOps, or equivalent.
Strong facilitation, stakeholder management, communication, and conflict-resolution skills.
Scrum Master certification such as CSM, PSM, or SAFe Scrum Master preferred.

Preferred: Kubernetes | Tools: JIRA, Confluence.

Apply Now: [email protected]

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Senior Platform Engineer – Azure Focus

Location: Abu Dhabi, UAE

Level of Experience: 8+ Years

Location: Abu Dhabi, UAE
Experience: 8+ Years

Role Overview:

We are looking for Senior Platform Engineer to design, build, scale, and evolve the Azure AI Platform as a reusable enterprise product.

The role focuses on building cloud-native platform capabilities and hybrid-cloud ecosystems for a large financial enterprise, with particular emphasis on AI service operationalization, security, reusable platform products, and automated infrastructure controls.

Key Responsibilities:

Azure AI Platform Engineering

Architect and deploy production-ready modular Azure AI platform capabilities.
Define platform boundaries, service contracts, tenancy patterns, scaling models, and secure integration standards.
Build shared AI service capabilities by standardizing access to:
- Azure OpenAI
- Azure AI Search
- Document Intelligence
- Agent and tool orchestration patterns

Infrastructure as Code & Automation

Standardize application consumption through APIs, SDKs, templates, and reference implementations.
Define reusable Terraform modules and templatized infrastructure patterns.
Build standardized network, identity, security, tagging, and observability capabilities into infrastructure provisioning.
Implement policy-as-code and automated validation for naming, approved SKUs, network isolation, and compliance.

Platform Operations

Provide self-service provisioning through GitHub Actions or platform APIs.
Establish reusable platform patterns, release management, documentation, and onboarding journeys.
Engineer production runtimes on AKS and Azure Container Apps for APIs, agents, MCP servers, and asynchronous workloads.
Manage API lifecycles using Azure API Management and Kong.

Required Skills & Experience:

8+ years of experience with the Azure Cloud Platform.
Strong expertise in Terraform and GitHub Actions, including modular design, automated testing, and controlled promotion.
Familiarity with Azure AI Foundry and Azure OpenAI Service.
Expert knowledge of network architecture including:
- VNETs
- Peering
- Firewalls
- Private Links
Hands-on experience with Azure API Management or Kong.
Strong Cloud Architecture and Solution Architecture capabilities.
Deep hands-on expertise with:
- AKS
- Azure Container Apps
- Azure AI Foundry
- Azure OpenAI
- APIM
- Identity
- Private Networking
Experience with Kubernetes, containers, platform APIs, SDK design, observability, and SRE practices.
Ability to translate security, risk, and compliance requirements into automated platform controls.

Apply Now: [email protected]

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Senior Platform Engineer – AWS Focus

Location: Abu Dhabi, UAE

Level of Experience: 5 +Years

Location: Abu Dhabi, UAE
Experience: 5+ Years

Role Overview:

We are looking for Senior Platform Engineer to design, engineer, and evolve AWS cloud and hybrid-cloud ecosystems as a reusable enterprise portfolio of products.

The role focuses on creating secure, cloud-native capabilities that enable AI teams to build, evaluate, and operate applications and agents on AWS without recreating infrastructure, integration, or operational controls. The position also emphasizes AI service operationalization, security, and FinOps-driven cloud cost optimization.

Key Responsibilities:

AWS Platform Engineering

Design reusable AWS AI platform services, products, contracts, and tenancy patterns.
Architect and deploy production-ready AWS environments using a landing-zone approach.
Deploy, scale, and manage AWS AI/ML services including:
- Amazon Bedrock
- SageMaker
- Rekognition
- Textract
- Lookout

Infrastructure & Automation

Standardize deployments using Terraform.
Build versioned Terraform modules, platform APIs, SDKs, automated validation, and release management.
Engineer runtime patterns using:
- EKS
- Lambda
- Containers
- EventBridge
- Queues
- Streams
- Workflow services

Security & API Management

Implement least-privilege IAM, workload identity, secrets management, encryption, and private VPC connectivity.
Automate security controls, evidence, and policy enforcement within delivery pipelines.
Design secure service-to-service and cross-account access patterns.
Manage API lifecycles using AWS API Gateway and Kong.

CI/CD & FinOps

Design automated GitHub Workflows for infrastructure and application CI/CD.
Provide self-service onboarding, templates, documentation, reference services, and paved-road engineering patterns.
Analyze cloud SKUs and implement monitoring and alerting to prevent budget overruns.

Required Skills & Experience:

5+ years of experience in the AWS ecosystem.
Expert-level Terraform skills.
Deep expertise in:
- Amazon Bedrock
- EKS
- Lambda
- EventBridge
- API Gateway
- IAM
- VPC
- CloudWatch
Direct experience with AWS Bedrock and SageMaker.
Expert knowledge of VPC design, subnetting, Route 53, and Direct Connect.
Hands-on experience with AWS API Gateway or Kong.
Strong Cloud Architecture and Solution Architecture capabilities.
Experience with GitHub Actions and Terraform.

📩 Apply Now: [email protected]

Agile Software Engineer – Contact Center (Amazon Connect)

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Job Application

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Image 1

Dattatray Sabaji Khilare (Technical Consultant)

Dudala Jyothi Sindhuja (Senior Software Tester)

Naresh Erlagadda Functional Consultant • Ashley – D365 F&O QA)

Swetha Kondam (Quality Assurance – Android/IOS • Ashley Furniture)

Agile Software Engineer – Contact Center (Amazon Connect)

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Job Application

Image 4

Image 3

Image 2

Image 1

Dattatray Sabaji Khilare (Technical Consultant)

Dudala Jyothi Sindhuja (Senior Software Tester)

Naresh Erlagadda Functional Consultant • Ashley – D365 F&O QA)

Swetha Kondam (Quality Assurance – Android/IOS • Ashley Furniture)

Agile Software Engineer – Contact Center (Amazon Connect)

Location: Hyderabad, India

Level of Experience: 14+Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Data Engineer – PySpark, Snowflake, AWS & GenAI

Location: Hyderabad, India

Level of Experience: 6-12 Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Senior Data Scientist – AI & GenAI

Location: Hyderabad, India

Level of Experience: 9-12 Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Tradenet Product Engineer

Location: Dubai, UAE

Level of Experience: 5 +Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

IBM BPM Developer

Location: Bengaluru

Level of Experience: 5 +Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

EDI Integration Specialist – SPS Commerce

Location: Chennai

Level of Experience: 4+ Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Apply Now: [email protected]

Senior Solution Architect

Location: Abu Dhabi, UAE

Level of Experience: 12-15 Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Scrum Master

Location: Abu Dhabi, UAE

Level of Experience: 8-10 Years

Role Overview:

Key Responsibilities:

Required Skills & Experience:

Senior Platform Engineer – Azure Focus

Location: Abu Dhabi, UAE

Level of Experience: 8+ Years

Role Overview:

Key Responsibilities:

Azure AI Platform Engineering

Infrastructure as Code & Automation

Platform Operations

Required Skills & Experience:

Senior Platform Engineer – AWS Focus

Location: Abu Dhabi, UAE

Level of Experience: 5 +Years